Terms & Conditions

Terms and Conditions

Please read these terms and conditions carefully. By booking an appointment, you agree to the terms outlined below. If you are unable or unwilling to agree to these terms and conditions, please do not book an appointment or continue with therapy.

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I want you to feel informed, safe, and supported as we work together. These terms outline what you can expect from me and what I ask of you in return.

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My Commitment to You

I will always work within the General Hypnotherapy Register (GHR) Code of Ethics and Conduct. I aim to offer a confidential, respectful, and professional space where we work together with care, integrity, and trust.

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If I believe that hypnotherapy is not the most appropriate form of support for you, I will discuss this with you and offer a referral to another professional where possible.

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What I Ask of You

Hypnotherapy is a collaborative process. Your open mind, commitment, and willingness to engage are essential. Listening to the recording provided after your session for at least 21 days is an integral part of the therapeutic process and supports the positive changes we work towards.

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Please ensure I have accurate and up-to-date information about your health throughout your course of therapy.

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Free Initial Consultation

You may be offered a free 20-minute online consultation. No therapy is provided during this time. The purpose is to understand your concerns, assess suitability, and provide an estimate of the number of sessions needed. This estimate is a guideline and may change as therapy progresses.

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Confidentiality

Everything we discuss is treated with the strictest confidence in accordance with the GHR Code of Ethics and UK GDPR.

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Exceptions apply only if:

• There is a serious risk of harm to you or others.

• Disclosure is required by law.

• You give written consent for information to be shared.

 

Where possible, I will speak with you before taking such action.

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Health, Consent, and Suitability

Hypnotherapy is not a substitute for medical or psychological treatment. If you are under the care of a medical professional, I recommend informing them that you are undertaking hypnotherapy.

I may ask about your medical and psychological history to assess suitability and identify any contraindications. Please inform me of any changes to your health during therapy or before returning after an extended break.

 

Hypnotherapy is not suitable for individuals experiencing psychosis, epilepsy, or severe dissociative conditions. If this applies to you, I will not be able to offer my services.

If you are under the care of a healthcare provider such as a GP, psychiatrist, or counsellor, you may be asked to seek their consent before starting therapy.

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Age Restrictions

You must be at least 18 years old to participate in hypnotherapy sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

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Online Sessions

All sessions take place online via Zoom. Please ensure you are in a private, quiet space with a stable internet connection. Keep your phone nearby in case of technical issues.

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Session Length and Structure

Sessions typically last 90 minutes. Please allow some flexibility in case a session runs over.

Some clients benefit from a single session, while others may prefer a short series. You are free to end therapy at any time, but I recommend discussing this with me to allow for a thoughtful closure.

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Attending Your Sessions

Please be ready at your appointment time. If you are running late, let me know as soon as possible. I will do my best to accommodate the full session time, but this may not be possible if other clients are scheduled after you.

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Outcomes of Sessions

While I will always use my best efforts and skills to support your goals, no specific outcomes can be guaranteed.

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Session Fees

Fees will be clearly stated before booking. Fees are reviewed periodically and you will be notified in advance of any changes.

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Booking, Payment, and Cancellations

Payment is due at the time of booking unless otherwise agreed. At least 24 hours’ notice is required to cancel or reschedule a session. Cancellations made with less than 24 hours’ notice may be charged in full, however, I’ll always try to be fair and understanding if something unexpected comes up.

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Refunds

Session fees cover my time and professional expertise. They are not dependent on outcome and are therefore non-refundable once the session has taken place.

If you purchase a package and discontinue therapy before completing all sessions, a pro-rata refund will be issued based on the full session rate for the sessions attended.

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Audio and Resources

You will receive a personalised recording after your session to support your process. To get the full benefit from your hypnosis session with me, you should listen to it daily for 21 days or longer to embed the transformation that took place. This will reflect what came up in our session, and is personal to you.

 

These recordings are for your personal use only and must not be shared, copied, or distributed. They must not be used while driving, operating machinery, or engaging in activities requiring concentration.

Please do not record sessions unless agreed in advance. I may also record sessions by mutual consent.

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Standards of Behaviour

I will always treat you with respect and uphold professional standards.

 

You agree not to attend sessions under the influence of alcohol or non-prescribed drugs. Abusive, threatening, or violent behaviour will result in the session being terminated and may lead to future appointments being refused without refund.

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Data Protection

Your data is handled in line with my Privacy Policy, which is available at www.harrietgrahamcoaching.com. By booking a session, you agree to this policy, which may be updated from time to time.

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Feedback and Concerns

Your feedback is welcome. If you have concerns, please raise them and I will do my best to resolve the issue. If you feel an issue has not been resolved, you may contact the General Hypnotherapy Register (www.general-hypnotherapy-register.com).

 

By booking a session, you confirm that you have read, understood, and agreed to these terms.